“We treat you like family.” That’s the promise they made, but they completed the tasks without delivering the Actual Care.
Many NDIS participants experienced bad care with untrained staff, ignoring their preferences, and insisting on doing tasks that can be done by participants themselves (just to bill more).
Claiming for services that never happened is the most common unethical practice in the NDIS.
At True Belongings, we believe personal care should be consistent, dignified, and tailored, not checkbox tasks done on autopilot. Our sole focus is on delivering Something Better, Truly Personal.
We’re a registered NDIS provider in NSW; our team gives you back your voice, your comfort, dignity, and independence with our NDIS personal care support in NSW.
Because there are things that significantly differentiate standard and truly personal care support.
By the end of this blog, you’ll have complete knowledge of what personal care truly is!
The Difference Between Standard and Truly Personal Care
Many NDIS participants are promised “personalised support,” but what they receive is far from personal. There is a difference between just getting care and truly being cared for. The table below beautifully distinguishes it.
| Standard Personal Care | Truly Personal Care |
|---|---|
| ✅Tasks are completed (e.g., bathing, grooming). | ✅Tasks are completed with respect and empathy. |
| ❌Different carers every week. | ✅Familiar, consistent carers who know your routine. |
| ❌Little to no flexibility in routines. | ✅Care adapts to your lifestyle and preferences. |
| ❌Focus on speed and efficiency. | ✅Focus on dignity, comfort, and emotional wellbeing. |
| ❌Minimal cultural or religious understanding. | ✅Respect for your cultural, spiritual, and personal values. |
❌You feel like a number. | ✅You feel seen, heard, and valued. |
Common Malpractices in NDIS Personal Care Support (And Why They Harm Participants)
While many providers truly want to help, there are some who treat care like just another business to earn extra dollars. And it’s the participant who suffers.
From rushing visits to dishonest billing, here are a few red flags you should watch out for in NDIS personal care:
Red Flags to Look Out For:
- Charging too much – Asking for high prices for basic or poor-quality care.
- Lack of training or hygiene – Carers not trained properly, putting your health at risk.
- Fake records – Writing down services that were never actually given.
- Skipping important tasks – Rushing through or leaving out personal care activities.
- No proper consent – Doing personal tasks without clearly asking you first.
- Ignoring your choices – Not respecting your daily routine, privacy, or cultural needs.
How’s Done Matters More Than What’s Done
Two providers can help you with the same daily tasks, but the experience can feel completely different depending on the way it is delivered, i.e., the provider’s approach.
Our team at True Belongings we focuse on how to make personal care truly personal, and here is how we do it:
- Onend,n-one matching of carers – You’re paired with support workers you feel comfortable and safe with, building trust over time.
- Transparent communication – No hidden fees, you always know what you’re getting and why.
- Consent-based, flexible care – Every task is explained, your preferences are respected, and changes are made with your agreement.
- Trained, consistent workers – Our carers are skilled, professional you can rely on.
- Safety, privacy, and independence first – We work with you, so you can achieve your goal, maintain as much independence as possible, with safety.
In the end, delivered care with empathy, compassion, and focused on empowerment, not just ticking the checkboxes on the sheet.
Because personal care should be personalised as per your needs.
Why Participants Trust True Belongings for Personal Care Support
We Saw The Gap & Bridged It With Care
Too often, we heard stories of participants feeling like “just another number” in the system. We built our services around people first, paperwork second.
Here’s why participants choose and stay with us:
- Registered NDIS Provider – Fully compliant, accountable, and held to the highest quality and safety standards.
- Truly Personalised Care – Every plan is built around you, your routine, and your preferences.
- Respect-First Approach – Your dignity, privacy, and choices are non-negotiable.
- We Listen, Understand, Then Act – No assumptions, just clear communication and care that matches your needs.
- Consistent & Familiar Faces – We minimise staff changes so you can build real trust with your carers.
- Transparent & Fair Pricing – No surprise fees/charges, just honest and transparent billing.
Learn more about us, our values, and the vision that builds the core principles of ours.
Conclusion
Take a moment to reflect on your current care. Does it respect your choices? If not, then it’s time to change the support.
Choosing a provider who puts people before process can mean the difference between feeling looked after and truly being cared for.
And that’s what we do at True Belongings.
If you’re a participant looking for NDIS Personal Care support in NSW, feel free to reach out to us. Our support team would love to answer your queries.
Dial us at 0421 277 215 or fill out the contact form here.
